All the information you want to know about Citi Field - our A-to-Z Guide can answer your questions!
Provides emergency services at no cost to stranded motorists in Citi Field parking areas. These services are available to all guests and include recharging drained batteries, changing flat tires and towing service to affiliated AAA stations. AAA will also tow to non-affiliated stations for the standard commercial rate.
The club truck and driver will be on the premises for all home games from the 7th inning until one hour after the completion of the game.
If anyone is in need of this service, they should call the Fan Assistance Number: (646) 438-5000.
See Clubs/Restaurants or for more information, please click
MasterCard, Visa, Discover, American Express, Mets Gift Cards, money orders, and cash are all accepted. Tickets can be purchased at any Advance Ticket Window Location or Kiosk.
See Ticket Sales and Services.
There are a staff of Fan Photographers stationed throughout the ballpark during every home game. Fans can request photos to be taken by a photographer and their photo will be available online for purchase at mets.com/fanphotos. From there Fans can choose from many different options including a variety of borders and frames to mugs and t-shirts. Fan Photographers are available two hours before the game until the top of the 7th inning. The Amazin' Fan Photo program also offers green-screen portraits. Fans can choose a background from a list of options, and their photo taken in front of the green screen will be superimposed with the background of their choice. Printing is available on-site for the green-screen photos only. Green-screen photos will also be available online. The green-screen station is located on the third base side next to the Hyundai Club entrance on the Field Level. Fans with questions and/or concerns about orders, personnel, or general information about the program should contact the Fan Photo Site Manager at email@example.com.
The Mets and Spring Training USA host various Spring Training and Regular Season Amazin' Getaway trips for fans to see the Mets play on the road.
Amazin’ Memorabilia features game-used and autographed collectibles from your favorite Mets players, past and present, including baseballs, bats, jerseys, bases, photos, and more. These items are available in the Mets Team Store on the Plaza Level, at the Amazin’ Memorabilia kiosk behind the first base side of the Hyundai Club, online at mets.com/gameused, or by calling (718) 559-3144.
Persons interested in performing the National Anthem at Mets home games should send a cover letter and an “a cappella” demo tape, CD, or DVD to:
New York Mets, Attn: Anthem Inquiries, Citi Field, Flushing, NY 11368-1699. Due to a high volume of submissions, only those chosen for a call-back audition will be contacted.
ARAMARK manages all food and beverage services and merchandise concessions at Citi Field.
Guests are permitted to seek autographs along designated areas of the Field Level railings from the time gates open until approximately one hour before game time.
There are eight (8) Citi ATM machines at Citi Field. The ATMs accept the following cards: MasterCard, ATH, VISA, CIRRUS, PLUS, NYCE, DISCOVER, and American Express. There is a $2 surcharge for non-Citibank cardholders. If a guest has an issue with an ATM machine at Citi Field, the guest should first contact their financial institution on the back of the ATM card. The financial institution will be able to provide guidance on the next steps based on what the issue was. ATM machines are located:
Baby diaper changing tables are located in all concourse restrooms.
Banners are permitted at Citi Field, subject to certain conditions. They may not be hung from any level in fair territory or block the view of any fan. Banners may not be connected to poles of any type, and poles will not be permitted into the ballpark. Fans are not permitted to display their banners on levels or in areas other than where their ticket admits them. The Mets reserve the right in their absolute discretion to remove banners containing inappropriate or offensive language or images or commercial and/or political messages, or that the Mets otherwise determine to be inappropriate for any reason.
Youth baseball teams in need of baseballs should submit requests on official team or league stationery to the Mets Community Outreach Department, Citi Field, Flushing, NY 11368.
Monday-Friday/Weekday Games - Rotunda and Hodges VIP Entrance open 2 hours before the game. All other gates 1 1/2 hours prior to the game.
Saturday & Sunday Games - Rotunda and Hodges VIP Entrance open 2 hours before the game. All other gates 1 1/2 hours prior to the game. Rotunda opens 2 1/2 hours before the game for Mets Season Ticket Holders.
Guests that wish to bike to Citi Field can utilize any of the 10 bicycle parking racks located outside of the ballpark. The locations of the bicycle parking racks are as follows: First Base side of the Rotunda, Third Base side of the Rotunda, outside the Right Field Gate on 126th Street and outside the Left Field Gate.
See Group Hospitality Areas.
See Scoreboard Messages.
See Ticket Services Entrance.
For information on bus transportation to Citi Field, call Queens Service Corp. (718) 330-1234 or MTA Long Island Bus (516) 228-4000.
See Clubs/Restaurants or for more information, please click
Small film or digital cameras are permitted in Citi Field. Commercial grade audio, video and photographic equipment is not permitted in Citi Field due to security considerations.
Guests are permitted to use cellular phones at Citi Field, provided their use does not interfere with fellow guests' enjoyment of the ballgame. Please be courteous and refrain from making loud or lengthy calls in the seating areas.
All persons entering the ballpark who are 32” or taller require a ticket. Children under 32" do not require a ticket to attend a game, but must sit on a parent’s lap during the game without obstructing the view of other guests. A seat will not be provided without a ticket.
The 150-seat Auditorium features plush theater-style seats, a stage, and state-of-the-art audio/visual equipment. The Auditorium is located on the Empire Suite Level, overlooking the Jackie Robinson Rotunda. For more information on NON-GAME days please call 718-507- 3663 or log onto www.metropolitanhospitality.com. For information on renting this space out on game days, please contact Group Sales at 718-507-TIXX.
The official online fan club for Mets fans. For more information visit
Tickets to Mets home games and official Mets merchandise, including game day memorabilia, authentic licensed items, and apparel are available at Mets Clubhouse Shops.
Citi Field features six clubs located throughout the ballpark. Each club is an air-conditioned space featuring high-definition televisions, full bars, and premium concessions. Guests wishing to enter a Citi Field club or restaurant must be in possession of a ticket that provides access to that area. Each ticket identifies the clubs to which the ticket holder has access. Guests holding press passes or credentials may not enter clubs or restaurants unless accompanied by Mets Front Office staff. Club descriptions are listed below.
Delta Sky360? Lounge
Located on the Plaza Level and exclusive to Delta Club Platinum and Gold seat holders, the Delta Sky360? Lounge provides guests with complimentary soft drinks, coffee, hot dogs and snacks, as well as a full bar and restrooms.
Delta Sky360? Club
The Delta Sky360? Club is located directly behind home plate on the Sterling Level. The club features a casual, market-style dining area, two full-sized bars, and the newly added full-service LaFrieda Chophouse. Reservations for the LaFrieda Chophouse can be made at (718) 595-8102.
Hyundai Club - First Base and Third Base
Located behind home plate on the Field Level, the Hyundai Club features complimentary food and soft drinks as well as two full bars to all guests with Hyundai Club tickets.
Located just beyond section 333 on the Excelsior Level, the Acela Club is a four-tiered restaurant with views of the playing field, Manhattan skyline, and the World’s Fair Marina. The club features a bar and fine-dining restaurant inspired by Drew Nieporent, winner of the James Beard Outstanding Restaurateur award and his world renowned Myriad Group of Tribeca Grill and Nobu fame. Reservations are recommended and can be made at (718) 565-4333.
Located behind home plate on the Excelsior Level, the Caesars Club features a full bar and multiple food offerings. The Caesars Club does not provide a view of the field, but does feature over 20 high-definition televisions so that guests may see the game.
Located behind home plate on the Promenade Level, the Promenade Club offers two full bars and pub-style food options that guests can order at the counter then bring back to high top tables to enjoy with views of the field.
There is a wide variety of food and beverages at concession stands located throughout the ballpark. The Mets and ARAMARK are proud to offer a variety of food and beverage options to satisfy any guest's palate. Citi Field concessions feature Nathan's Famous Hot Dogs, Crinkle Cut French Fries and Corn Dogs. Premio Sausage can be found at various portable locations throughout the ballpark. Subway's fresh, made-to-order sandwiches and Dunkin' Donuts' hot and iced coffee are part of the Citi Field concessions lineup as well. Ballpark favorite snack items such as peanuts, pretzels, popcorn and Cracker Jack will continue to be mainstays. To satisfy any sweet tooth, Carvel ice cream is available at all general concession stands. Pepsi and Budweiser products will be served throughout the ballpark. Pepsi will also be featured at the Pepsi Porch grill stand and Budweiser at the Big Apple Brews stand in centerfield on the Field and Promenade Levels.
For local flair, Citi Field concessions will feature the following menu offerings. Mama's of Corona will serve authentic Italian heroes, salads and desserts. Two Boots Pizza offers their New York-style pizza and a selection of pizzeria specialties. Daruma of Tokyo rounds out our list of options with their delectable sushi rolls and Japanese cuisine.
Danny Meyer's Union Square Hospitality Group (USHG) brings two New York City favorites, Shake Shack and Blue Smoke, to the "Taste of the City" area in centerfield on the Field Level. Blue Smoke, with a second location on the Promenade Level, offers mouthwatering real-pit barbecue featuring pulled pork sandwiches and Kansas City ribs. The popular hamburger and hot dog stand Shake Shack grills up gameday favorites such as the Shack Burger and Shack-Cago Dog. Additionally, don't miss USHG's El Verano Taqueria and Box Frites. El Verano Taqueria features authentic tacos. Box Frites serves freshly-cut Belgian-style fries with a variety of dipping sauces. Rounding out the "Taste of the City" is a Long Island-themed seafood stand, Catch of the Day, inspired by award winning seafood chef Dave Pasternack and featuring a fried flounder sandwich, lobster roll, crab cake sandwich, clam chowder and more.
Please reference the Concessions Table later in this A-Z Guide for all concessions locations.
MasterCard, Visa and American Express are accepted at all Mets ticket locations and outlets, and at most Citi Field merchandise and food locations.
See Clubs/Restaurants or for more information click here
The Designated Driver program is designed to encourage our guests to make responsible choices regarding drinking and driving. Guests wishing to participate must sign a pledge that they will not drink alcohol at the event. Guest receive a wristband indicating that they should not consume alcohol. In exchange for this pledge, guests receive a coupon that can be redeemed for a free 16oz fountain soda at any concession stand. The booths are located along the exterior of the 3B side of the Hyundai Club, 310, and 419. Booths are open from the opening gate until the end of the second inning.
See Telecommunication Device for the Deaf.
Citi Field offers several accommodations for our guests with disabilities, including seating, wheelchair entry, drinking fountains, elevators, the left field ramp, assisted listening devices, parking, restrooms, closed captioning and wheelchair requests.
There are eleven guest elevators and four service elevators at Citi Field. Each one is labeled with a letter.
|Guest Elevators B and C|
|Sterling||Delta Sky360 Club - first base side|
|Field||Section 114 / Hyundai Club first base entrance|
|Excelsior||Section 315 / Caesars Club first base entrance|
|Promenade||Section 411 & 511|
|Guest Elevators D and E|
|Plaza||Service Tunnel for ADA access to Section 109-Row A|
|Empire||Party Suites 202-203|
|Excelsior||Section 306 / ramp to Pepsi Porch|
|Promenade||Sections 403 & 503|
|Please note that these elevators will not stop regularly on the Plaza Level once the gates have opened.|
|Guest Elevator J|
|Please note that this elevator does not have an operator.|
|Guest Elevator K|
|Plaza||Service Tunnel next to the Building Command Center|
|Excelsior||Section 334 (this is the only elevator that provides access to the Left Field Landing - sections 334-339)|
|Promenade||Section 432 & 532|
|Please note that this elevator will not stop regularly on the Plaza Level once the gates have opened.|
|Guest Elevators N and O|
|Plaza||Stengel entrance and ADA access to Section 125-Row A|
|Field||Sections 125 & 126|
|Excelsior||Section 332 and the Acela Club|
|Promenad||Sections 426 & 526|
|Guest Elevators P and Q|
|Sterling||Delta Sky360 Club - third base side|
|Field||Section 121 / Hyundai Club third base side|
|Excelsior||Section 324 / Caesars Club third base side|
|Promenade||Sections 418 & 518|
|Guest Elevator S|
|Plaza||Jackie Robinson Rotunda Ticket Office|
|Field||across from Hyundai Club third base entrance|
|Please note that this elevator does not have an operator.|
In the event of an emergency, instructions will appear on the scoreboard and Citi Vision board. The Command Post will direct all personnel to posts to assist in the orderly evacuation of guests and event staff.
See Sterling and Empire Suites or for more information click here
There are seven escalator banks at Citi Field, and each is designated with a number. They can be found at the following locations:
Plaza Level to Sterling Level:
Jackie Robinson Rotunda (JRR) to and from the Delta Sky360 Club (#1 and #2)
Plaza Level to Field Level:
JRR to the Field Level across from Champions Club (#3 and #4)
Right Field Gate to Section 109 (#5)
Left Field Gate to Section 125 (#6)
Field Level to Excelsior Level:
Section 109 to Section 306 and the ramp to Pepsi Porch (#5B)
Section 125 to Section 333 and the Acela Club (#6B)
Section 139 to Section 338 and the Left Field Landing (#7)
Excelsior Level to Promenade Level:
Section 306 to Sections 402 and 502 (#5C)
Section 337 to Sections 427 and 527 (#6C)
Escalators run until the end of the seventh inning. At that time, escalators will be stopped and secured. Guests should be encouraged to use the stairs elevators, or the left field ramp in order to exit the ballpark.
Guests that exit the ballpark will not be allowed to re-enter. Guests leaving the ballpark for exceptional circumstances may be permitted to re-enter provided they have received approval from a security or Guest Services Supervisor before exiting.
The fifteen (15) Family Restrooms may be found at:
Sterling Level: Delta Sky360? Club (2) at opposite ends of the club
Field Level: Sections 111, 114, 121, 124 and 130
Empire Suite Level: Across from Suites 204 and 240
Excelsior Level: Sections 312, 326 and 339
Promenade Level: Sections 409, 420 and 430
Note: Baby changing tables are available in all concourse restrooms.
Guests experiencing an issue that is not related to the action on the playing field (i.e. broken seats, unruly fans, hazardous concourse conditions) should alert Ballpark Operations by calling or texting the Fan Assistance Number.
Fans can stop by these four (4) ballpark locations for directions, ticket sales information, to store strollers and wheelchairs, or for general assistance. Mets schedules, First Game Certificates and All-Star ballots are also available.
Fan Assistance Stations are located at:
|Fan Assistance Stations|
|Field Level||Across from the Hyundai Club third base entrance
|Excelsior Level||Section 306 at the base of the Pepsi Porch ramp|
|Promenade Level||Section 412 in Food Court|
Information is available at mets.com/kidsclub.
The Mets Fan Fest is located on the Field Level in center field and is fun for the whole family.
Hit a home run on Kiddie Field – a kid-sized replica of Citi Field, take a few swings in a batting cage or test your arm for accuracy and velocity with the Mets Dunk Tank radar gun. Mr. Met greets fans and poses for photos at Fan Fest during pregame and the second inning of every game. Fan Fest is scheduled to operate Mets home games from when gates open until the mid-7th inning break, weather permitting.
Click here for pregame Mr. Met appearance times and more information on the Mets Fan Fest.
Letters to Mets players should be sent to their attention at Citi Field, Flushing, NY 11368. Please enclose a self-addressed envelope.
See Amazin' Fan Photos.
Take to the field at Mets fantasy camp for 2014 at Port St. Lucie Florida January 14-January 19th, 2014. Call (718) 559-3035 or log ontofor more information about this year's camp!
The First Response First Aid room is located on the Field Level across from the Hyundai Club third base entrance.
Guests are permitted to keep balls that are hit outside the field of play. Guests are not permitted on the field or the "batter's eye" to retrieve a ball or otherwise interfere with a ball still in play. Doing so will result in ejection from the ballpark.
Mets Gift Cards are available in denominations of $10, $25, $50, and $100 and may be purchased at mets.com or Citi Field retail locations. Mets Gift Cards are accepted at Citi Field retail locations, concessions, restaurants, clubs, in-seat service and ticket windows. Mets Money is no longer sold nor can it be used at Citi Field. Guests with Mets Money from previous seasons should be directed to the advance ticket window across from the Hyundai Club third base entrance so that the Mets Money can be converted to a Mets Gift Card.
For information regarding Citi Field's Empire Party Suites, Delta Club Patios, Modell's Clubhouse, Shea Bridge?Terrace, Acela Club Patio, the Party City Deck and other Hospitality options, please call the Group Sales Office at (718) 507-TIXX or visit mets.com/groups.
See Ticket Sales and Services.
See Scoreboard Messages.
The Mets Organization is committed to creating a safe, comfortable and enjoyable ballpark experience. Citi Field event staff members are trained to work in unison with guests to adhere to the following code of conduct to ensure a family entertainment environment:
The Mets Hall of Fame and Museum celebrates the history of the organization with interactive exhibits that include the team's World Series trophies and rings, plaques for each of the members of the team's Hall of Fame and much more. It is located next to the Jackie Robinson Rotunda and the Team Store, and on game days is open from the time gates open until the ballpark closes. Guests can access the Hall of Fame and Museum via its entrance in the Rotunda. Please note that in order to preserve the condition of the artifacts on display, flash photography is not permitted inside the Hall of Fame. No food or beverages are permitted inside at any time.
The Health Information Team located on the Field Level across from section 108 and is dedicated to educating fans about health-and wellness-related issues throughout the season. The space is operated by the Katz Institute for Women's Health and Katz Women's Hospitals of the North Shore-LIJ Health System. Doctors and other medical professionals are available to provide guidance and counseling to all fans at every game on a wide variety of health-related topics, including sports safety, exercise, heart health and nutrition. There are information kiosks, multimedia displays, and areas for private consultations.
for more info.
Citi Field's Home Run Apple stands 16.5 feet tall and is 18 feet in diameter. The shell of the apple weighs 4,800 pounds, and its frame weighs 9,000 pounds. Guests are encouraged to visit the Shea Home Run Apple, which is now located in front of Citi Field in Mets Plaza.
Formerly the Champions Club. Enjoy the all-inclusive gourmet food and beverage experience. In addition to the option of a traditional entrée with all the accompaniments, try the hot dog, slider and nacho stations, as well as daily chef selections that includes carved meats, pasta or made-to-order omelets. Load up on peanuts, popcorn, fresh-baked cookies, ice cream sundaes and more. Fountain beverages and bottled water included. Full bar available.
See Clubs/Restaurants for more information.
This landmark partnership between Citi and the Mets has accelerated their significant commitments to the community with new resources to develop and launch outreach platforms and programs in and beyond New York City, involving both Citi and the Mets Foundation.
As the first step in this effort, the Mets and Citi commissioned a sculpture and named the entry rotunda of Citi Field - inspired by the classic design of Ebbets Field - in honor of Jackie Robinson, the legendary pioneer and great American who broke baseball's color barrier with the Brooklyn Dodgers in 1947. The partnership aims to recognize and perpetuate, in and around the rotunda and the community, Robinson's legacy and the "nine values" he embodied as articulated by his daughter and Jackie Robinson Foundation Vice Chair, Sharon Robinson: courage, integrity, determination, persistence, citizenship, justice, commitment, teamwork, and excellence.
Young Mets fans can purchase a Kids' Meal for $7.00 which includes Nathan's hot dog, juice box, popcorn and prize. Kids' Meals are available only at concession stands located near sections 114, 121 and 417.
Kosher foods including hot dogs, knishes, pretzels, etc. are available at Citi Field. These foods can be purchased near sections 115 and 130 on the Field Level as well as sections 428 on the Promenade Level. The Kosher stands operate Sunday - Thursday.
The Citi Field Lost and Found Office is located in the Jackie Robinson Rotunda next to the Ticket Office lobby. On non-game days, guests can contact the office at (718) 559-3178. On game days, the office is open from the time gates open until 30 minutes after the conclusion of the game.
If you are approached by a lost child or their parent, immediately contact the Command Post or a Supervisor. Have them stay with you until a Supervisor is able to take control of the situation.
McFadden's is located adjacent to the Mets office building with an entrance on the north side of 126th Street. Guests do not need a game ticket to enter McFadden's. Guests with a valid game ticket not already used for admission to the ballpark may exit McFadden's and enter directly into Citi Field after passing through security and having their ticket scanned. However, any guest leaving the ballpark to return to McFadden's will not be permitted to re-enter Citi Field.
Prepared by the Mets Media Relations department for the use of the working press, radio and television personnel. It is available to the public at the Mets Team Store at Citi Field and/or through the Mets Catalog for $20.00 plus $2.00 postage and handling. To order by mail, write to: Mets Media Guide, c/o New York Mets, Citi Field, Flushing, NY 11368 and enclose check or money order made payable to the New York Mets.
Mets Team Store (Plaza Level adjacent to Jackie Robinson Rotunda)
The Mets Team Store, Citi Field's largest store, is the one-stop shopping destination for any Mets fan. For the most up-to-date information about the Mets Team Store, visit mets.com/teamstore.
Non-game Days: Monday-Friday: 10:00 a.m. to 5:00 p.m., Weekends: 11 a.m. to 3 p.m. Game Days: 7:10 p.m. game: 10:00 a.m. to 3 p.m., reopens when gates open and closes at the end of the game. 1:10 p.m. game: Opens when gates open and closes at the end of the game. Closings and adjusted hours will always be posted online at mets.com/teamstore.
Mets Team Store presented by Majestic (Across from Hyundai Club first base)
The Mets Team Store Presented by Majestic carries a wide array of authentic jerseys as well as customizable replica jerseys, along with much of the performance gear players wear on the field.
Mets Team Store (Section 414 - Promenade Food Court)
One-stop shopping destination for any Mets fan.
Mr. Met's Dugout Shop (FanFest)
Located adjacent to FanFest, Mr. Met's Dugout Shop is for all young Met fans. This shop carries a wide variety of newborn, infant, toddler and youth apparel for both boys and girls.
'47 shop (Section 106)
Nostalgic, lived-in looks for male or female guests of all ages. '47 is a family brand built on quality materials with a relaxed, collegiate style.
'47 kiosk (Section 130)
Nostalgic caps and limited apparel.
Heroes and Heritage Collectible Shop (Section 431)
Heroes and Heritage is our baseball card shop that also features a wide variety of Mets merchandise.
Mets Team Store (Hyundai Club 1st Base, Hyundai Club 3rd Base, Section 117)
Caps and limited apparel.
Nike Dugout Shop (Section 131)
Visit Citi Field's very own Nike Shop for clothes built to play in. Find jerseys, t-shirts, shorts, jackets and more, all made with the athlete in mind.
Merchandise Kiosk (Section 427)
A variety of items for little fans.
The Players Clubhouse: a Players Choice Store (Section 327)
Dedicated to specific players with a locker room feel, player fanatics should head to The Players Clubhouse.
Note: Due to its location, only fans with access to the Excelsior Level club areas will have access to The Players Clubhouse.
Touch by Alyssa Milano, Ladies Boutique (Section 306, Pepsi Porch Ramp)
Touch offers everything from tank tops and hoodies to jewelry and purses, all inspired by actress and lifelong baseball fan, Alyssa Milano.
Citi Field has over 18 world-class event spaces, featuring superb cuisine and five-star service for every occasion, including Concerts, Large-Scale Sporting Events, Corporate Meetings, Trade Shows, Festivals, Weddings, Bar and Bat Mitzvah's, Holiday Parties, Fundraisers, and much more! The Metropolitan Hospitality event team consists of professionals dedicated to producing amazing events on NON-GAME days. For more information on these offerings, guests should contact Metropolitan Hospitality at (718) 507-FOOD or visit metropolitanhospitality.com.
The New York Mets Foundation funds and promotes a variety of educational, social and athletic programs and other charitable causes. Founded in 1963, it continues its mission to invest in the future of our community, and to provide assistance to a myriad of organizations that benefit children and others in need.
The New York Mets pay 100% of the Foundation's expenses to ensure that the entirety of a donation is directed toward helping others. For more information on the Mets Foundation, log onto
Sold at all merchandise locations within Citi Field for $5. It may also be purchased by writing to: Mets Magazine, c/o New York Mets, Citi Field, Flushing, NY 11368-1699. Please add $1 for postage and handling - payment should be made by check made out to Mets Publications or money order.
The entrance to the Mets Administration Building is located on 126th Street just north of the Bullpen Gate. There is a Mets staff member on duty at all times. Entry is restricted to Mets employees and authorized visitors only. All visitors must register at the front desk, and proper Mets-issued IDs must be displayed at all times. The mailing address for the Mets Offices is 120-01 Roosevelt Ave, Flushing, NY 11368-1699.
Military personnel with active Military identification may be issued a complimentary ticket on the day of a game. These tickets may be claimed starting 2 hours prior to scheduled game time in the Ticket Office lobby in the Jackie Robinson Rotunda, subject to availability. Accompanying non-Military persons must purchase tickets, subject to availability. Complimentary tickets will not be issued for sold out games.
See Group Hospitality Areas.
Mr. Met is the official mascot of the New York Mets. Mr. Met is available for appearances at birthday parties, community functions, business engagements and other special events. For appearance rates and availability, please call (718) 559-3093. Mr. Met also appears at FanFest in center field most games at the following times:
|12:10 Game||1:10 Game||4:10 Game||7:10 Game||8:05 Game|
|10:20 a.m.*||11:20 a.m.*||2:20 p.m.*||5:20 p.m.*||6:15 p.m.*|
|11:20 a.m.||12:20 p.m.||3:20 p.m.||6:20 p.m.||7:15 p.m.|
|2nd Inning||2nd Inning||2nd Inning||2nd Inning||2nd Inning|
* - Season Ticket Holders on weekends only (before general gates open)
On Mr. Met Dash dates (weather permitting), youngsters, aged 12, and under, can run the bases at Citi Field after the Mets game. The 2014 Mr. Met Dash dates will be available upon release of the 2014 promotional calendar. On Dash days, guests wishing to participate will be asked to exit the ballpark and form a line outside the Bullpen Gate on 126th Street.
See Metropolitan Hospitality
The Mets offices are open from 9:30 a.m. to 5:30 p.m., Monday-Friday.
These lots are designated as follows:
There are seven parking lot entrances to the primary parking lots at Citi Field. Please see the parking diagram above to identify the lot entrance locations.
Remote Parking Lots - There are five parking lots outside of the fence line of Citi Field and all accommodate general parking. Three are available for all Citi Field events and two will be available only in special circumstances (insert image(s) of remote lots). These lots are designated as follows:
Parking Policy for Rainouts
If a game is postponed due to inclement weather, unless otherwise indicated, preferred (pre-paid) parking passes will be honored only for a single game make-up of that postponed game (meaning that the game is rescheduled, but not as part of a single admission doubleheader). If the game is rescheduled as part of a single admission doubleheader, the original parking pass or receipt will not be honored on that date (parking passes for the game originally scheduled to be played on the doubleheader game date will be honored), but may be returned for a refund applied to a rain check card at the Citi Field ticket windows or by mail to the Mets Ticket Office only. Account holder of record must be present to redeem refund in person.
See Group Hospitality Areas.
Guests are not permitted to bring any animals into Citi Field with the exception of guide or service animals for guests with disabilities and on specially-designed promotional dates.
The NYPD maintains a sub-station at Citi Field, adjacent to the Loading Dock.
It is the policy of ARAMARK to conduct the sale and service of alcoholic beverages in compliance with all applicable laws. ARAMARK has informed the Mets of the following ARAMARK alcohol service policies for Citi Field:
Located at the south side of the building facing the Official Lot at the Hodges/VIP Gate. This gate will accommodate both the Press as well as VIP guests. Access to the Press Box via elevators is available as are the clubhouses via the tunnel and the Press Media Room which is adjacent to the Hodges/VIP Gate.
Information on how to obtain press passes and media credentials may be obtained by contacting the Media Relations Department at (718) 565-4330. Please note that a press pass does not grant the holder access to Citi Field clubs, restaurants Empire Suite Level or Administration Building.
See Clubs/Restaurants or for more information, click here.
Stay tuned for the release of the 2014
For events at Tradition Field, visit stluciemets.com or call 772-871-2115 for rain check policy details. For events at Citi Field and MCU Park: IF THE EVENT TO WHICH THIS TICKET APPLIES IS CANCELLED OR RESCHEDULED, THE TICKET DISTRIBUTOR SHALL NOT BE REQUIRED TO REFUND THE TICKET PRICE IF THE TICKET HOLDER IS GIVEN THE RIGHT, WITHIN TWELVE MONTHS OF THE ORIGINALLY SCHEDULED DATE OF THE EVENT, TO ATTEND A RESCHEDULED PERFORMANCE OF THE SAME EVENT OR TO EXCHANGE THIS TICKET FOR A TICKET COMPARABLE IN PRICE AND LOCATION TO ANOTHER, SIMILAR EVENT. For New York Mets games at Citi Field and for Brooklyn Cyclones games, in the event a regulation game (including one that becomes a suspended game) as defined by Major League Baseball is not played, this ticket will not be subject to refund but will constitute a rain check which can be used or exchanged in accordance with the Mets or Cyclones rain check policy, as applicable (for Mets policy details visit mets.com or call 718-507-TIXX; for Cyclones policy details visit brooklyncyclones.com or call 718-37-BKLYN). Notwithstanding the foregoing, if issued complimentarily, this ticket shall have no value and will not constitute a rain check.
Note: baby changing tables are available in all rest rooms.
The Mets have retired the following numbers in honor of the distinguished careers of:
Mets tickets may not be resold or offered for resale in violation of applicable law. Tickets may not be resold within 1500 feet from the ballpark under penalty of law.
2014 pocket schedules will be available at the ballpark ticket window inside the Jackie Robinson Rotunda, the Fan Assistance stations or by writing to: New York Mets, Ticket Office, Citi Field, Flushing, NY 11368-1699. Schedules will also be available by calling (718) 507-TIXX.
The 2014 Mets schedule can be found here:
Fan birthday and anniversary announcements are displayed on the Right Field scoreboard, directly above the Pepsi Porch, during the middle of the 4th to the end of the 5th inning breaks of each game. Requests are accepted by email to firstname.lastname@example.org or by letter to: New York Mets, Attn: Scoreboard Messages, Citi Field, Flushing, NY 11368-1699. Each email and letter received must include the date it was sent, and the date for which the scoreboard message is intended. Requests should be submitted at least two weeks prior to the desired game day. The first 25 message requests received for each game will be displayed, subject to approval. The Mets do not display messages that are commercial in nature, or that contain inappropriate language or nicknames. Groups that purchase 25 or more tickets through the Mets Group Sales Office are eligible for a scoreboard welcome and can arrange that through their Group Sales Account Representative. For assistance with the purchase of Group Tickets, please call the Mets Ticket Office at (718) 507-TIXX.
Among the many amenities of the ballpark is a state-of-the-art video scoring and display system developed specifically for Citi Field. Working with Daktronics, the Mets incorporated two true high definition LED displays in the outfield. The center field video display is 50 feet high by 70 feet wide. The second giant HD display is located in right field is 40 feet high by 90 feet wide. Citi Field is also home to one of the longest ribbon boards in baseball at 850 feet. The ribbon board surrounds the seating bowl on the Promenade Level fascia and provides a variety of scoring information as well as open captioning of the PA Audio system. One of MLB's largest out-of-town scoreboards is located on the front of the roof canopy in left-center field, keeping fans informed about all of the day's games around both leagues. Video and scoring displays are also mounted on the rear of the main center field scoreboard, providing video and game information to fans visiting the "Taste of the City" and "FanFest" areas beyond center field. An additional LED video display is located on Mr. Met's Kiddie Field in the FanFest area, where kids can see themselves as they take a few swings or shag flies. An exterior marquee display on the North side of the building greets arriving fans, and provides information to those passing by. Citi Field's main entrance, the beautiful Jackie Robinson rotunda, is served by two 9 foot by 16 foot LED video displays, providing multimedia imagery of the great Jackie Robinson, as well as game day information and video.
See Mets Magazine with Scorecard.
Information regarding season tickets and partial season plans is available at the Mets Ticket Office located inside the Jackie Robinson Rotunda and Fan Assistance Stations throughout Citi Field, by calling (718) 507-TIXX or by.
Security Policies- In order to ensure the safety and comfort of our guests, the following security procedures are in place for this season:
For additional security information, visit mets.com. Citi Field reserves the right to determine what items are deemed appropriate for entry.
Senior fans can stroll the bases with the Senior Stroll taking place on Thursday, August 29th. Seniors (60+) can stroll around the bases with their grandkids at Citi Field after the Mets game. Participants in the Senior Stroll will be asked to exit Citi Field at the conclusion of the game, and line up outside the Bullpen Gate on 126th street.
See Group Hospitality Areas.
Smoking within Citi Field is prohibited, except for the three designated smoking areas located at:
Any ticketholder smoking in any location other than the three specified above is subject to ejection.
There are 54 suites at Citi Field located on two levels: Sterling and Empire. Sterling Suites 1-10 are located in the Delta Sky360° Club and are accessible via the Jackie Robinson Rotunda, Hodges and Seaver entrances. Empire Suites 201-244 are located on the Empire Level, which is accessible from any of the three VIP entrances - Hodges, Seaver and Stengel-via elevator or staircase. For more information about Sterling and Empire Suites, call (718) 803-4053 Suites 201-205 are Citi Field's "Party Suites" and are available for individual game purchase. For more information on the Party Suites, call (718) 507-TIXX or click here.
Tailgating is permitted only under the following conditions:
Failure to comply with any of the above conditions may result in a fan's removal from the parking lots and/or summoning of NYPD.
The New York Mets offer a telecommunication device for the deaf (TDD) to assist hearing-impaired fans in getting information and in purchasing tickets. Please call (718) 672-9163 to learn more about this program.
Tickets are not refundable, and may only be exchangeable in such cases where the ticket becomes a valid rain check (see Rain Check Policy for Tickets above), and then subject to the conditions cited on the ticket and at mets.com.
The Mets Ticket Services Office at Citi Field is located just to the left of the Jackie Robinson Rotunda, which is on the South side of the ballpark (closest to Roosevelt Avenue). During the regular baseball season the office is open Monday-Friday 9:00am-5:30pm, Saturday 9:00am-3:00pm and through the end of the seventh inning on game days for ticket sales and related services as indicated below. Fans may also call the Mets Ticket Office at (718) 507-TIXX.
The Mets Ticket Sales Office at Citi Field is located along 126th Street, between the Bullpen Gate and McFadden’s Restaurant and Saloon. During the regular season the office is open (by appointment or over the phone only) Monday-Friday 9:00am-5:30pm, Saturday 9:00am-3:00pm. Fans may call the Mets Ticket Sales Office at (718) 507-TIXX.
|Game Time||Ferry Departs|
|12:10 p.m.||9:30 a.m.|
|1:10 p.m.||10:30 a.m.|
|4:10 p.m.||1:30 p.m.|
|7:10 p.m.||4:30 p.m.|
There is one tryout at MCU Park and one workout in Port St. Lucie for young players who feel they have been overlooked by the scouting process. For information, send a letter with your name, address and background to: Scouting Office, New York Mets, Citi Field, Flushing, NY 11368.
Umbrellas of all shapes and sizes are permitted in Citi Field as long as they do not interfere with another guest's enjoyment of the game.
Water fountains can be found throughout Citi Field. They are located outside most restrooms along the first and third baselines on the Field, Excelsior and Promenade Levels.
Catch all the latest Mets news and information at the team's official website,.
Over 800 wheelchair-accessible seat locations are available in various sections throughout Citi Field. Advance purchases may be made through all single game sales channels, including Mets.com and the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold day-of-game at the Ticket Office lobby inside the Jackie Robinson Rotunda. Guests with other special requirements should also be directed to the Ticket Office lobby.
Sold at any Citi Field retail location for $12. It may also be purchased by writing to: Mets Yearbook, c/o New York Mets, Citi Field, Flushing, NY 11368-1699. Please add $2 for postage and handling - payment should be made by check made out to Mets Publications or money order.