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Convenience Guide

We hope you enjoy your visit to Citizens Bank Park, the spectacular home of the Phillies!

This Convenience Guide was developed with one goal in mind: to assist our guests in becoming familiar with Philadelphia's award-winning ballpark. A variety of accommodations are offered to make your experience an enjoyable one.

  • A

    Access

    All guests enter Citizens Bank Park on the Main Concourse at street level and there are wheelchair-accessible gates at every bank of turnstiles. Citizens Bank Park has elevators to service guests with disabilities; the ballpark is also equipped with escalators, ramps and stairways.

    Accommodations for Guests with Special Needs

    With the help of an Americans with Disabilities Act (ADA) consultant, Citizens Bank Park was designed to be universally accessible and comfortable for all guests.

    Address and Phone Numbers:
    • The Phillies
    • Citizens Bank Park
    • One Citizens Bank Way
    • Philadelphia, PA 19148-5249
    • Website: www.phillies.com
    • General Information & Individual Ticket Orders: 215-463-1000
    • Executive Offices: 215-463-6000
    • Season and Group Sales: 215-463-5000
    • Hearing Impaired (TDD): 215-463-2998
    • Special Events (non-game days): 215-218-5100
    • Ballpark Tours: 215-463-1000
    • Ballpark Group Tours (25 or more): 215-218-5360
    • Merchandise Orders: 877-GO-PHILS
    • Phillies Social Media Clubhouse: Go behind the scenes and follow the Phillies on Facebook, Twitter, Tumblr, Instagram, Pinterest, Vine and Google+! Also, make sure to download the At the Ballpark App and At Bat App.
    Alcoholic Beverages

    Please refer to the Guest Code of Conduct page of phillies.com.

    All About Young Guests
    • Babies/Toddlers Tickets - Children age two and under may be admitted to Phillies games without a ticket, but need to sit in the lap of an accompanying adult. Children age three and above require a ticket.
    • Baby-Changing Tables - Baby-changing tables are available in all 61 restroom facilities.
    • Citizens Bank Games of Baseball located in Ashburn Alley near the Right Field Gate entrance, this unique entertainment area features two free games presented by Citizens Bank: Run the Bases and Phan Trivia Challenge. Guests receive coupons for their participation to redeem at the Citizens Bank kiosk (also located in Ashburn Alley) for various prizes.
    • Junior Phillies Club presented by POWERADE (behind Section 114 and the left field scoreboard) - For a $13 membership fee, children 14 and under receive a Junior Phillies bag, membership card, player poster, exclusive set of collectible magnets, priority first-in-line privileges during Modell's Sporting Goods Kids Run The Bases, and a one-time 10% discount at the Majestic Clubhouse Store. For more information, call 215-463-1000.
    • Phanatic Attic (adjacent to the Third Base Gate) - The second level of the Majestic Clubhouse Store featuring Phanatic retail merchandise. Open year-round.
    • Phanatic MVP Club (behind Section 114 and the left field scoreboard) - For a $12 membership fee, children 14 and under receive a Phanatic Bobblehead, Phanatic magnet, membership card, Phanatic poster and membership benefits including a one-time 10% discount in the Phanatic Attic. Members are also randomly selected for prizes including Phanatic Meet & Greets and autographed items. For more information, call 215-463-1000.
    • Phanatic Phood Cart (near Kids Zone behind Section 113) and Phanatic Kid's Corner (behind Section 318, Terrace Level) - Concessions offering kid-sized portions. Available when gates open until the 7th inning.
    • Phanatic Phun Zone (inside First Base Gate plaza) - Sponsored by Cavity Busters, this play area gives children age eight and under an opportunity to climb, explore, and play games. A junior Phanatic Phun Zone is also available for guests two years of age and under. Weather permitting.
    • Sunday Starting Nine - Kids 14 and under who wear Phillies colors to the ballpark on Sundays could be randomly selected for this unique experience. Nine lucky youngsters will be introduced pre-game and stand on the field with the nine Phillies starters for the National Anthem.
    Animals

    Certified service dogs or service dogs in training for guests with special needs are welcome. All other animals are prohibited.

    Anniversary Greetings

    Guests can celebrate their anniversary with their names in lights on the scoreboard. The $30 package also includes a picture frame. Advance registration is required. Guests can check in at the Birthday Check-In Desks located behind Sections 123 and 323. For more information or to place an order, call Ticket Services (215-463-1000).

    Art in the Park

    Fans of all ages are invited to enjoy the various art featured in the ballpark.

    Ashburn Alley

    A festive outfield entertainment area named in honor of Phillies legend Richie Ashburn. Opens 2 hours prior to game time so fans can watch batting practice. Also features concession specials, which are available each game for the first hour Ashburn Alley is open. Guests may enter Ashburn Alley through the Left Field Gate.

    • All-Star Walk - Granite markers featuring Phillies All-Stars since the first All-Star Game in 1933.
    • Bullpens - Guests can view the bi-level bullpens and watch pitchers from both teams warm up. A special viewing platform, which is open pre-game and located in Memory Lane, includes instructional pitching displays.
    • Citizens Bank Games of Baseball - Located in Ashburn Alley near the Right Field Gate entrance, this unique entertainment area features two free games presented by Citizens Bank - Run the Bases and Phan Trivia Challenge. Guests receive coupons for their participation to redeem at the Citizens Bank kiosk (also located in Ashburn Alley) for various prizes.
    • Memory Lane - An illustrated history of Philadelphia baseball, including the Phillies, Philadelphia Athletics and Negro League teams in the city. Sponsored by Toyota.
    • Budweiser Rooftop Bleacher Seats - The Phillies brought back rooftop bleachers, a Shibe Park phenomenon of the 1920s when residents of 20th Street built bleachers on top of their roofs. A total of 199 guests can enjoy this unique setting nestled under the Liberty Bell.
    • Wall of Fame - Bronze plaques of the players enshrined in the Phillies Wall of Fame that started at Veterans Stadium in 1978 are on display in Memory Lane. Sponsored by Toyota.
    ATM Machines

    For the convenience of our guests, there are seven Citizens Bank ATM Machines located throughout the ballpark:

  • B

    Bags

    Please refer to the Guest Code of Conduct page of phillies.com.

    Ballpark Characters
    • Phillie Phanatic - The fun-loving ambassador of Phillies baseball can be spotted all around the ballpark, and traditionally performs on the field during every home game at the end of the 5th inning and on the Phillies dugout in the bottom of the 7th inning.
    • Phoebe - The Phanatic's mom makes special appearances throughout the year including the Phanatic's Birthday and Mother's Day.
    • Phillies Ballgirls - The Phillies Ballgirls can be seen working down the right and left field foul lines. The team also participates in community and charitable softball events, and serves as captains of the Phillies Red Goes Green Team.
    • Phanstormers - These cheerful performers in powder blue Phillies jerseys can often be found singing "Happy Birthday", handing out goodies, performing magic tricks or starting a cheering section.
    • Citizens Ballpark Bankers - These all-star bankers, courtesy of Citizens Bank, are here every game to provide guests with a memorable experience at Citizens Bank Park. From encouraging guests at the Citizens Bank Games of Baseball (located in Ashburn Alley) to passing out special treats, these friendly faces will surprise and delight fans with a host of great gifts, ideas and information...all to ensure that your trip to Citizens Bank Park is the best experience in baseball.
    • Phil the Can - Sponsored by Waste Management, Phil is an interactive robot who speaks with fans and helps promote awareness of the Red Goes Green campaign.
    • Red Goes Green Team - The Red Goes Green Team is comprised of young volunteers who collect recyclables at Citizens Bank Park.
    • Other Characters - Sing a song with the Whiz Kids Band (on occasion)... have your face painted (on occasion) ...or visit a caricaturist (located on the Main Concourse: first and third base side of the ballpark).
    Banners & Signs

    Please refer to the Guest Code of Conduct page of phillies.com.

    Batting Practice Schedule

    Guests can call 267-570-BATS to find out the batting practice schedule for that day. The schedule listed below is subject to change.

    Hitting and Infield 1:05 p.m. game 1:35 p.m. game 4:05 p.m. game 7:05 p.m. game 8:05 p.m. game
    Phillies extra hitting and infield       3:30-4:10 4:30-5:10
    Phillies team stretch 10:10-10:25 10:40-10:55 1:10-1:25 4:10-4:25 5:10-5:25
    Phillies extra men hit 10:25-10:55 10:55-11:25 1:25-1:55 4:25-4:55 5:25-5:55
    Phillies regulars hit 10:55-11:25 11:25-11:55 1:55-2:25 4:55-5:25 5:55-6:25
    Visitors hit 11:25-12:25 11:55-12:55 2:25-3:25 5:25-6:25 6:25-7:25

     

    Birthday Greetings

    Celebrate your birthday at Citizens Bank Park with a $25 or $15 Birthday Package. The $25 package includes the birthday guest's name in lights on the scoreboard, a Phillies cap and a fun visit from a Phillies Phanstormer. The $15 package includes the name in lights on the scoreboard and the Phillies cap. Advance ordering is required for both packages (subject to availability). Check-in is required for the $25 package. Birthday check-in desks are located behind Sections 123 and 323. For more information or to place an order, call Phillies Ticket Services (215-463-1000). All orders are subject to availability and must be placed following the below deadlines for different game times:

    • 7:05 p.m. game -- by 3 p.m. the day of the game
    • 1:05 p.m. weekday game -- by 5 p.m. the day before
    • Saturday and Sunday games -- by 5 p.m. the Friday before
    Bottles, Cans, Coolers

    Please refer to the Guest Code of Conduct page of phillies.com.

  • C

    Cameras/Camcorders

    Please refer to the Guest Code of Conduct page of phillies.com.

    Cellular Phones & Pagers

    Please refer to the Guest Code of Conduct page of phillies.com.

    Concessions

    Voted "Best Ballpark Eats" by the Food Network (2007) and No. 1 Vegetarian Ballpark (2007-2010, 2012-2013). A wide variety of food and beverages, from traditional ballpark fare to foods with Philadelphia flavor, is available throughout the ballpark at permanent locations, portable stands and two restaurants. All concession areas are wheelchair accessible. The concessionaire is a joint venture involving ARAMARK, the Phillies and World Wide Concessions.

    Concourses

    The 360-degree openness of the Main Concourse gives guests a continuous, uninterrupted view of the field, keeping them in touch with the game if they leave their seats for a trip to the concession stands. The Terrace Level concourse provides a similar openness.

    Credit Card Policy

    MasterCard, Visa and American Express are accepted at ticket windows, restaurants, concession stands and merchandise locations in the ballpark.

  • D

    Diamond Club

    The luxurious Diamond Club, featuring 1,281 extra-wide, padded seats, is located behind home plate. Members have exclusive access to the Diamond Clubhouse Lounge, sit-down dining options at upscale bistros, two full-service bars, in-seat wait service, private concessions and a merchandise stand, access to the Hall of Fame Club, and views of the indoor batting cages. It is available on non-game days for special events. The Diamond Club is sold out for the 2013 season. For info call 215-463-5000.

    Distribution of Materials

    Please refer to the Guest Code of Conduct page of phillies.com.

  • E

    Elevators

    Eleven elevators are conveniently located throughout the ballpark and also available to service guests with disabilities.

    Emergency Evacuation

    In the event of an emergency, Phillies personnel have been trained and instructed to assist guests in evacuating the premises.

    Engagement Package

    Guests can propose marriage at a game live on PhanaVision! Package includes four tickets to the game, live coverage of the proposal on the left field video board, a champagne toast and a commemorative DVD for $450. Sponsored by Benari Jewelers, the engagement package is subject to availability and must be booked in advance. To schedule, call Ticket Services (215-463-1000).

    Entrances

    Entrances are located at the First Base Gate, Third Base Gate, Left Field Gate and Right Field Gate. There are also private Suite and Club Entrances located on Pattison Avenue (Home Plate), Citizens Bank Way (West) and Darien Street (East).

    Escalators

    There are three sets of escalators in the ballpark:

    • First Base Gate - Takes guests from the First Base Gate Plaza to the Pavilion Level with a second escalator taking guests to the Terrace Level.
    • McFadden's (located behind Section 126) - Takes guests to the Hall of Fame Club and Terrace Level.
    • Left Field (behind Section 140) - Takes guests to the Arcade seating area and the West Hall of Fame Club Entrance. A second escalator takes guests from this area to the Terrace Level.
  • F

    Facts and Figures

    This is the perfect place for fans who want to find out the nuts and bolts about the ultimate ballpark.

    Fan Texting

    Please refer to the Guest Code of Conduct page of phillies.com.

    Field Dimensions
    Distance Height
    Right field foul pole330'13'3"
    Right field power alley369'13'3"
    Center field, straightaway401'6'
    The "Angle" (left of CF to LCF)409'-381'-387'19'-12'8"
    Left field foul pole329'10'6"
    Left field power alley374'10'6"

    First Aid

    First aid stations are located on the Main Concourse (behind Section 105) and the Terrace Level (behind Section 318). Each location is staffed with medical personnel. If medical assistance is needed, please notify the nearest Phillies personnel, proceed to the nearest location, or call the Guest Services Hotline at 215-218-5469. Fans may also notify personnel by texting "PHILLIES" [space] followed by the issue and location to 69050.

    First Phillies Game Certificate

    For kids 14 and under attending their first game at Citizens Bank Park, individual certificates are available for free at Guest Services (behind Section 122) and the Birthday Check-In Desks (behind Sections 123 and 323).

    Foul Balls

    Guests are welcome to keep any foul balls hit into the stands. Please do not interfere with a ball in play, especially those guests sitting at field level. Major League Baseball rules call for the ejection of guests that interfere with a ball in play.

    Fun Features

    Check out some of the family-fun features that make Citizens Bank Park world-class!

  • G

    Game Times
    Night games 7:05 p.m.
    Midweek afternoon games 1:05 p.m. or 3:05 p.m.
    Saturday games 3:10 p.m., 4:10 p.m., 7:05 p.m., or 7:10 p.m.
    Sunday games 1:35 p.m. or 8:05 p.m.

     

    Because of Major League Baseball television agreements with ESPN and FOX, the starting times of some games are tentative and subject to change. Time changes can potentially occur up to 10 days prior to a scheduled game date. Guests are advised that game tickets will be honored on the game date listed regardless of the time change. No refunds or exchanges will be given. Guests should be aware of this possibility. Log on to phillies.com or check other media outlets for the time changes that may occur.

     

    Gate Openings

    Regular Season - Monday through Friday: 1 1/2 hours prior to game time. Saturday/Sunday: 2 hours prior to game time. Ashburn Alley (Left Field Gate) opens 2 hours prior to all game times.

    Gift Cards

    Phillies Gift Cards can be purchased for any dollar denomination (minimum amount $25) and can be used for purchasing regular season tickets, merchandise and/or concessions at Citizens Bank Park.

    Giveaway Policy

    The Phillies policy is to distribute one giveaway item per eligible fan entering Citizens Bank Park. An eligible fan is a fan that meets advertised age limits or other requirements (i.e. kids 14 and under promotions). Extra tickets for a game may not be redeemed for giveaway items. The Phillies do not make giveaway items available for sale. Giveaway items are not licensed through Major League Baseball Properties, therefore cannot be sold at retail. Remaining giveaway items are liquidated for charitable purposes through the Phillies Community Outreach department. For more info, please contact the Phillies Merchandise Department at 215-463-6000.

    Good Sport Program presented by Budweiser

    Guests who would like to be their group's designated driver can pledge at kiosks located at the First Base, Third Base and Left Field Gates and by Section 319 until the end of the 1st inning. Anyone who signs up will receive a voucher for a free fountain soda or non-alcoholic beer.

    Group Outings (groups of 25 or more)

    Bring your group to the ballpark! Contact the Group Sales Office at 215-463-5000.

    Guest Code of Conduct

    Please refer to the Guest Code of Conduct page of phillies.com.

    Guest Services

    Located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318), Guest Services will assist you with questions, concerns and requests for information. Open from the time the gates open until 15 minutes after the game ends. If immediate attention is needed, or if someone is interfering with your enjoyment of the game, please call the Guest Services Hotline at 215-218-5469 or text the word "PHILLIES" [space], with issue and location to 69050.

  • H

    Hall of Fame Club

    Premium seating for 2,500 (in the infield on the Club Level) that includes padded seats along with access to private, climate-controlled lounges featuring full-service bars, large screen TVs and upscale food options. The Hall of Fame Club is sold out for the 2013 season. For more information call 215-463-5000.

    Hometown Homers

    Guests who are lucky enough to catch or retrieve a home run hit by a Phillies player will be given the opportunity to have the ball autographed by that player. Please contact Phillies personnel who will escort you to Guest Services to complete an application. Once the ball is autographed, it will be mailed to the guest.

  • I

  • J

    Junior Phillies Club

    Junior Phillies Club presented by POWERADE (behind Section 114 and the left field scoreboard) - For a $15 membership fee, children 14 and under receive a Junior Phillies backpack, membership card, Chase Utley poster, exclusive set of collectible Chase Utley magnets, priority first-in-line privileges during Modell's Sporting Goods Kids Run The Bases, discount on ballpark tour tickets, and a 10% discount at the Majestic Clubhouse Store throughout the 2014 season. Members are also randomly selected prizes including autographed baseballs and Phillies game tickets. For more information, call 215-463-1000.

  • K

  • L

    Liberty Bell Home Run Spectacular

    Towering 100 feet above street level, the 35-foot by 50-foot Liberty Bell rings after every Phillies home run. It is located in right-center field.

    Lost and Found

    To report or claim lost articles contact Phillies personnel or visit Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). Found items will only be held for ten days. For information, guests may call 215-218-5440.

    Lost children will be escorted to Guest Services. If the child is unable to provide information to reunite the two parties, a picture of the child can be displayed on PhanaVision.

  • M

    Meetings, Banquets, Weddings and Events

    See "Special Events".

    Merchandise
    • Majestic Clubhouse Store - Located adjacent to the Third Base Gate, the expansive team store featuring official Phillies merchandise is open year-round, seven days a week, 10 a.m. to 6 p.m. On 1:05 p.m. or 1:35 p.m. game days, the store can only be accessed with a game ticket. The store is closed on major holidays. Enter from inside the park during events (behind Section 134) or outside during non-event times (on Citizens Bank Way). For merchandise information call 1-877-GO-PHILS.
    • Phanatic Attic - The second level of the Majestic Clubhouse Store, dedicated to Phillie Phanatic, ladies’ and children’s retail merchandise. Hours: same as Majestic Clubhouse Store. Open year-round.
    • Mitchell & Ness Alley Store - Located in Ashburn Alley. Official Phillies merchandise location featuring signature throwback flannel jerseys from MLB’s Cooperstown Authentic Collection, as well as a line of fashion apparel based on nostalgic Phillies logos, plus old-time pennants and banners from local retailer Mitchell & Ness. Current Phillies merchandise standards, including player T-shirts, jerseys and caps, are also available.
    • Bull’s BBQ Merchandise - Located at the Bull’s BBQ Smokehouse in Ashburn Alley featuring Greg “The Bull” Luzinski merchandise.
    • Forty Seven Brand Store - Located on the Main Concourse (behind Section 137), this retail store features Phillies Forty Seven Brand premium licensed headwear and apparel, products defined by uncompromised attention to detail and quality. Additional Forty Seven Brand location on the Hall of Fame Club (behind Section 226).
    • Heads Up - Located on the Main Concourse (behind Section 113), this retail kiosk is dedicated to headwear of all sorts from caps to knits to visors.
    • Home Stands - Official Phillies merchandise is also available at stands located behind Section 207.
    • Ladies Boutique - Located on the Main Concourse (behind Section 121), this retail stand features ladies’ headwear, apparel, footwear and accessories.
    • Majestic Shop - Located on the Terrace Level (behind Section 323), this retail location features Majestic player product including jerseys and T-shirts for men, women and youth.
    • Memorabilia Store from Hunt Auctions - Located on the Main Concourse (behind Section 126). Features authentic vintage and modern baseball memorabilia, including autographed jerseys, baseballs, bats, pennants and photographs.
    • New Era Home Stand - Located on the Terrace Level (behind Section 317), this retail location features men’s, women’s and kids’ headwear along with women’s apparel from New Era and Phillies souvenirs.
    • NewsStands - Phillies publications, DVDs, baseball cards and various other baseball publications are available at four NewsStand locations: behind Sections 111, 126, 143 (behind the scoreboard) and 323.
    • Phillies Authentics - Located on the Main Concourse (behind Section 133). Featuring game-used collectibles and autographed memorabilia authenticated through Major League Baseball’s Authentication Program. Also available are Phillies publications, DVDs and baseball cards.
    • Retail Kiosks - Located behind Sections 106, 126, 226, 216 and the Diamond Club.
  • N

  • O

  • P

    Parking

    There are parking lots throughout the Sports Complex for preferred, pre-paid, cash, and handicapped parking. It is recommended that guests arrive early and park in the first available lot. Please check phillies.com regarding events and construction projects that affect traffic in the Sports Complex area. For the latest traffic information for Pennsylvania and New Jersey, please dial 511 or visit 511pa.com or 511nj.org.

    Phanatic MVP Club

    Phanatic MVP Club (behind Section 114 and the left field scoreboard) - For a $13 membership fee, children 14 and under receive a Phanatic Bobblehead, Phanatic water bottle, membership card, Phanatic poster and membership benefits including a 10% discount at the Majestic Clubhouse Store throughout the 2014 season, and discounts on tickets to pre-selected Phillies games. Members are also randomly selected for prizes including Phanatic Meet & Greets and autographed items. For more information, call 215-463-1000.

    PhanPhoto

    Capture the memories at the ballpark! Photographers will be roaming throughout Citizens Bank Park to take photos of guests and their family and friends. The photos will be posted on phillies.com, where they will be available to purchase as commemorative prints, mouse pads, T-shirts and more. Guests may also upload personal photos from their day at the ballpark.

    Phillies Charities, Inc.

    Phillies Charities, Inc. (a Section 501(c) (3) organization) is the charitable arm of The Phillies. It raises funds in a variety of ways such as the annual Phillies Phestival, and from certain elements of Citizens Bank Park. In addition to major support of the Philadelphia chapter of the ALS Association, grants are made each year to a wide variety of primarily local charities.

    Prohibited Items

    Please refer to the Guest Code of Conduct page of phillies.com.

    Public Transportation/SEPTA

    The Broad Street subway line, with the AT&T Station located at the corner of Broad Street and Pattison Avenue, is available for all events at the Sports Complex. Frequent service operates from Center City, Olney and Fern Rock. The subway also connects with PATCO service at the Walnut-Locust Station.

    There is also bus service to Broad Street and Pattison Avenue. Guests should call 215-580-7800 or log onto septa.org for updated schedules.

  • Q

  • R

    Radios/TVs

    Please refer to the Guest Code of Conduct page of phillies.com.

    Rain Delays/Inclement Weather

    The right to postpone the playing of a game is controlled by the home club with the exception of the final series between two clubs, at which time the responsibility shifts to the Umpire-in-Chief. Once a game has started, the Umpire-in-Chief determines if a game should be suspended, when it can be resumed or if it should be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game has been temporarily suspended, umpires must wait at least 30 minutes before calling the game. On days when inclement weather is in the forecast, tune to 1210 WPHT or 94.1 WIP for updates on the game status. For weather updates, fans can also text the keyword "PHILLIES WEATHER" to MLBGO (65246).

    Ramps

    There are two sets of ramps in the ballpark:

    • First Base Ramp - Provides access to the Suite Level, Pavilion/Hall of Fame Club Level and Terrace Level.
    • Left Field Ramp - Adjacent to the Left Field Gate providing access to the Suite Level, Hall of Fame Club, Arcade seating and Terrace Level.
    Red Goes Green

    The Phillies' award-winning "Red Goes Green" program at Citizens Bank Park is in partnership with ARAMARK and Global Spectrum.

    • To offset the carbon footprint created by the team's utility power usage at Citizens Bank Park, the Phillies have purchased over 20 million kilowatt-hours of Renewable Energy Credits (RECs) a year, matching 100% of electricity usage with wind and solar generation. Solar is locally sourced through Keystone Solar Project in Lancaster County, PA. 2014 is the 7th straight calendar year that the Phillies have purchased 100% renewable energy.
    • The Phillies Red Goes Green Team - led by the Phillies Ballgirls and consisting of volunteers from local organizations - collects recyclable cans and bottles throughout the ballpark during home games.
    • Phil the Can is the "spokescan" for the Red Goes Green program. Phil is an interactive robot who speaks with fans and promotes awareness on ways to go green.
    • There are over 100 recyclable containers placed throughout the ballpark for fans to utilize and aid in recycling efforts.
    • Environmentally preferred cleaning agents are used throughout the ballpark, including a cleaning method which utilizes ionized water to replace cleaning agents altogether.
    Re-entry

    There is a no re-entry policy at Citizens Bank Park.

    Restrooms

    A total of 61 restrooms are conveniently located throughout the ballpark (all designed for wheelchair access): 24 men's, 24 women's and 13 family restrooms equipped with changing tables. In addition, there is a restroom in the Service Level specifically for wheelchair guests who are seated in the Field Level area by the third base dugout. Family restrooms are located at:

    • Main Concourse (3): behind Sections 106, 112 and 137.
    • Diamond Club (2): two convenient locations within the Diamond Club.
    • Hall of Fame Club Level (5): Club, behind Sections 219 and 224; Pavilion, behind Sections 205 and 208; and Arcade, behind Section 234.
    • Terrace Level (3): behind Sections 319, 322 and 329.
    Retired Numbers

    The retired numbers of Richie Ashburn (1), Jim Bunning (14), Mike Schmidt (20), Steve Carlton (32), Robin Roberts (36) and Jackie Robinson (42) are displayed on top of the Ashburn Alley concession buildings.

    Risks of Baseball

    Please refer to the Guest Code of Conduct page of phillies.com.

  • S

    Schedules

    Phillies pocket schedules are available at the ticket windows, Guest Services, Majestic Clubhouse Store, the Alley Store, or by calling Ticket Services (215-463-1000).

    Scoreboard System Goes HD

    The Phillies massive Daktronics HD-15 video display features the latest in Sony HD production technology, and is the largest in the National League and among the largest in the world. It includes a dedicated closed captioning display to assist hearing impaired fans.

    • The display could feature 49 life-size Phillie Phanatics standing next to and on top of each other
    • Overall size: 76 feet high and 97 feet wide. Weight: approximately 84,420 lbs. (42.2 tons)
    • Resolution: The HD-15 display exceeds 1080p HD standard with 1512 lines of resolution
    • Super-wide viewing angles offer improved visibility for more fans
    • Takes approximately 1,380 flat-panel televisions (at 42" each) to fill the area of the display
    • If it were a consumer television, the Phillies display would be considered a 1,478" screen
    • Uses state of the art LED technology providing superior brightness in direct sun light, with the capability to show up to 144 quadrillion shades of color
    • Approximately 32,363 feet (6.1 miles) of wiring delivers power and data to the display
    Service Animals

    Certified service dogs or service dogs in training for guests with special needs are welcome. All other animals are prohibited.

    Smoking

    By City of Philadelphia ordinance, smoking (including e-cigarettes) is only permitted in designated areas of the Third Base Gate and Left Field Gate.

    Special Events

    Looking for a unique place to host your next social or corporate event? Citizens Bank Park is available on nongame days for selected events. For information, call the Phillies at 215-218-5100. For gameday parties and meetings, contact the Phillies Group Sales Office at 215-463-5000. For game-day parties and meetings, contact the Phillies Group Sales Office at 215-463-5000.

    Speed of Pitches

    Guests can check the speed and type of pitches being thrown on three electronic boards, located on the out of town scorecard (right field) and Club Level fascia boards (first base and third base).

    Stairs

    For the convenience of our guests, Citizens Bank Park is equipped with numerous stairways:

    • Ashburn Alley - Stairways are located by the Left Field Gate, in center field leading to the Rooftop Bleachers, and the Right Field Gate (gives access to the Rooftop and Pavilion Level).
    • First Base Gate - This stairway gives access to the Suites, Hall of Fame Club and Terrace Level (Sections 312-333 and 413-434) only.
    • Third Base Gate - Both stairways give access to the Suites, Hall of Fame Club and Terrace Level.
    • Scoreboard - Two sets of stairways on both sides of the scoreboard (Left Field) give access to the Scoreboard Porch (Sections 241-245) and the upper level of Harry the K's.
    Starting Lineup

    Prior to every game, the Phillies' starting lineup will be displayed by large baseball cards on the wall behind the left field scoreboard building.

    Strollers

    Please refer to the Guest Code of Conduct page of phillies.com.

    Suites
    • Luxury Suites - A total of 70 luxury Suites are located above the Field Level seats and afford spectacular views of the action. Suites offer upscale catering, comfortable seating and furnishings with a distinct baseball flavor.
    • Single-Game Party Suites - Rent a Party Suite, Hall of Fame Club Deck, All-Star Suite or MVP Suite to entertain your group. Contact Phillies Group Sales at 215-463-5000.
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    Tailgating

    Please refer to the Guest Code of Conduct page of phillies.com.

    Taxi Service

    Guests needing help placing a call for taxi-service can stop at Guest Services located behind Section 122 on the Main Concourse and behind Section 318 on the Terrace Level. Taxis are available at the end of each game at the corner of Citizens Bank Way and Pattison Avenue (outside the Third Base Gate).

    Telephones/Telephone Display Devices

    Public pay phones are located inside the Left Field and Right Field Gates and outside the First and Third Base Gates. All are wheelchair accessible and equipped with volume controls. In addition, a TDD phone is located near the Left Field Gate.

    Ticket Information
    Onlinephillies.com
    Season and Group Sales215-463-5000
    General Information & Individual Ticket Orders215-463-1000
    Ballpark Tours215-463-1000
    Hearing Impaired (TDD)215-463-2998
    FAX Ticket Orders215-463-9878

    • Group Outings (for groups of 25 or more) -Group tickets, party suites, club decks and pre-game party areas are available for 2013 game dates. Contact the Group Sales Office at 215-463-5000 for information.
    • In-game - Ticket windows are located on the Main Concourse (behind Section 124) and the Terrace Level (behind Section 318).
    • In person - Ticket windows are located near the First Base Gate on Pattison Avenue. For all home games, additional ticket windows will be open on Citizens Bank Way. In the event of a sellout, a limited number of 500 standing room tickets will be available on game day beginning at 9 a.m. for day games and 4 p.m. for night games.
    • Official Game - A game becomes official after 4 1/2 innings, if the Phillies lead. Otherwise, five full innings must be completed before it is considered a regulation game.
    • Re-entry - There is a no re-entry policy in effect at Citizens Bank Park. Tickets do not entitle the holder to reenter the ballpark after leaving the ticketed area.
    • Reserved Tickets - Orders placed over the phone or via the internet within seven days of the game may be picked up any time after ordering at the ticket windows located at the First Base Gate, or on the day of the game at any available ticket window. For identification purposes, guests should present their driver's license and credit card used for their ticket purchase when picking up their tickets. Ticket kiosks, located at the First and Third Base Gate ticket windows and Majestic Clubhouse Store, are available for day-of-game ticket pickup with the credit card used to purchase the tickets. Guests ordering tickets via the internet and phones have the additional convenience of our “Print At Home” option. Tickets for future games may also be purchased at the kiosks.
    • Scalped Tickets - Tickets may not be resold on the private property of Citizens Bank Park or in the parking areas that surround it, and tickets associated with such transactions are subject to confiscation. (This prohibition is in addition to all restrictions and prohibitions imposed on scalping by law.) In many cases, tickets offered for sale by scalpers are misrepresented, counterfeit or stolen.
    • Season Tickets - Season Ticket holders enjoy excellent benefits, including Postseason Ticket Priority, discounted pricing as compared to individual game tickets & more.
    • StubHub - Tickets purchased on StubHub can be picked up at Windows 19 and 20 next to the Majestic Clubhouse Store (Citizens Bank Way). These ticket windows open 2 hours prior to all home games. Any issues related to StubHub purchased tickets should be directed to these windows.
    • Theme Nights - Each year, the Phillies host a number of Theme Nights which provide fans the opportunity to interact with others who share similar backgrounds and interests.
    • Wheelchair and Companion Seating - Wheelchair and companion seating is available in the following areas: Field Level, Pavilion/Arcade Level, Scoreboard Porch and Terrace Level. Companion Seating is available alongside the spaces for guests using wheelchairs at a maximum 3:1 ratio (3 companions per wheelchair). Folding chairs will be provided for companions. Check phillies.com or call 215-463-1000 for seating availability.
    Tours of Citizens Bank Park

    Public and private are available year-round. Tours begin and end next to the Phanatic Attic, in the Majestic Clubhouse Store and will not be scheduled on Sundays, major holidays, or when there are day games at home. Guests can purchase public tour tickets (Adults: $10; Seniors & Children 3-14: $6) at the Citizens Bank Park ticket windows, www.phillies.com or by calling Ticket Services (215-463-1000). Accommodations for private tours (groups of 25 or more) can be arranged by calling 215-218-5360.

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    Umbrellas

    Umbrellas are permitted inside Citizens Bank Park. Please be considerate of guests around you when using an umbrella.

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    Veterans Memorial

    To commemorate the site of Veterans Stadium, the Phillies built a monument as an everlasting memorial to veterans. Located on Pattison Avenue, the granite-covered memorial includes the American flag along with bronze plaques and flags representing the Army, Marine Corps, Navy, Air Force, Coast Guard and POW/MIA. The flags fly year-round.

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    Water Fountains

    Twenty water stations each containing two fountains (one standard and one wheelchair accessible) are dispersed throughout the ballpark, for a total of 40 fountains.

    Weapons

    Please refer to the Guest Code of Conduct page of phillies.com.

    Web site

    Tickets, schedules, promotional schedules, merchandise, up-to-the minute Phillies news, live game audiocasts, live game video coverage, message boards, history, stats, scoreboard, community news, free e-newsletters...it is all available at the official Web site of the Phillies: www.phillies.com.

    Wheelchairs

    Courtesy wheelchairs may be obtained at the four main entrance gates, as well as Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). A valid driver's license, credit card or some other form of identification as well as seat location must be provided to use the chair. Wheelchairs can only be used to assist fans to or from seats and must be promptly returned to assist with other fans' needs.

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    You

    You, our guests, are the focus of everything we do. Phillies employees are here to make your Citizens Bank Park experience a special and memorable one. We welcome your comments and suggestions at any of our Guest Services locations.

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