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GIFT CARD
FREQUENTLY ASKED QUESTIONS


GENERAL PRODUCT QUESTIONS

Q: What is the Toronto Blue Jays Gift Card and what Toronto Blue Jays purchases can I make with it?
A: The Toronto Blue Jays Gift Card is a pre-paid debit card that works like a gift certificate and can be used to purchase Toronto Blue Jays regular season home game tickets at Rogers Centre Gate 9 Box Office, select Rogers stores and at Jays Shop Sears Yonge & Dundas location. The Toronto Blue Jays Gift Card may also be used to purchase Toronto Blue Jays and other merchandise at Jays Shop (Gate 2 Rogers Centre or at Sears Yonge & Dundas location). Any Toronto Blue Jays or Rogers gift card can also be used for food and beverage purchases at select concession stands in the public concourses of Rogers Centre. For further clarity, Toronto Blue Jays and Rogers Gift Cards are not accepted at other Rogers Centre restaurants (e.g. Arriba, Sightlines, TD Comfort Clubhouse), the Olde Spadina concession stand, Tim Hortons and luxury suites or at mobile vendors/hawkers.

Q: Can anyone use my Toronto Blue Jays Gift Card?
A: Yes. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose.

Q: What happens if I lose my Card?
A: Since the Toronto Blue Jays Gift Card is just like cash, you should protect it as if it was cash. Refunds are not provided to customers who lose their cards. We recommend that gift card holders register their gift card online in order to protect value on the card. If your card is registered and you we are notified of a lost or stolen card, we can provide you with a new gift card to give you access to any balance remaining on the registered card at the time of notification. Registering your card may make you eligible to receive a gift, subject to some restrictions.

Q: Can I reload my Toronto Blue Jays Gift Card?
A: Standard purchased Toronto Blue Jays Gift Cards may not be reloaded at this time. Season ticket holders will be issued a card that will permit limited reloading from an online portal, by phone at 416-341-1540 or, during the two (2) hour period prior to each regular season home game, at Rogers Centre Gate 9 box office.

Q: Are Toronto Blue Jays Gift Cards sold in specific denominations?
A: Toronto Blue Jays Gift Cards are available for sale in $25 and $50 denominations. From time to time, promotional cards may be issued in different denominations.

Q: What is my Toronto Blue Jays Gift Card number? How do I find it?
A: Your 19 digit Toronto Blue Jays Gift Card number is printed on the back of your card. Your card may also contain a PIN number. On applicable cards, simply scratch off silver area to the right of the card to reveal the four digit PIN.

Q: What is a PIN? Why do I need it?
A: The PIN is a random 4-digit number that is under a silver scratch-off on the back of your Toronto Blue Jays Gift Card. At present, it is necessary for online redemption at http://theshoppingchannel.com. In the future, it will be needed in the event that online redemptions are permitted at other locations.

Q: How may I check the balance on my Toronto Blue Jays gift card?
A: Click on the balance inquiry link. You may also have your balance checked by visiting the Rogers Centre Gate 9 box office during regular operating hours, visiting any Rogers Plus store or calling 416-341-1234.

Q: How do I use the Toronto Blue Jays Gift Card for Rogers Plus and The Shopping Channel purchases?
A:

  • The Shopping Channel: Use it to shop for over 10,000 items by phone (1-888-2020-888) and online (theshoppingchannel.com) 24 hours a day, 7 days a week. *
  • Rogers Plus: Use it at any of Rogers Plus' more than 300 locations across the country on anything in the store with the exception of a) other gift cards and b) cable or wireless bill payments. You can redeem your gift card on everything from Toronto Blue Jays regular season home game tickets (at select locations), movie or game purchases and rentals and even for activating cell phones. To find a store near you, visit rogers.com/video.
* Note: Only cards with a scratch off PIN number can be redeemed over the phone or online at The Shopping Channel.

Q: Where can I buy a Rogers Plus Gift Card, or The Shopping Channel Gift Card?
A: You can purchase a The Shopping Channel Gift Card http://theshoppingchannel.com or over the phone at 1-888-2020-888. The Rogers Plus Gift Card is available at all Rogers Plus locations.


EXPIRATION AND DORMANCY QUESTIONS

Q: Will I be charged any Service or Dormancy Fees to my Toronto Blue Jays Gift Card?
A: No service or dormancy fees are charged on Toronto Blue Jays gift cards.


RETURN AND REFUND QUESTIONS

Q: Can I receive cash back on funds I have placed in my Toronto Blue Jays Gift Card?
A: No. Your Toronto Blue Jays Gift Card is not redeemable or refundable for cash and must be redeemed for the products mentioned above.

Q: Can I return game tickets purchased using a Toronto Blue Jays Gift Card?
A: No. All ticket sales are final - no refunds or exchanges.

Q: Can I return merchandise purchased using a Toronto Blue Jays Gift Card?
A: Yes. Return the merchandise along with the receipt and your gift card to place of purchase within thirty (30) days. Your purchase will be credited to your Toronto Blue Jays Gift Card or a new gift card will be issued.